Analysis of Human Resources Scorecard Research using Vosviewer: A Bibliometric Study

Abstract

The rapid development that occurs globally certainly also affects the development of companies or industries. Not just in the business industry, but health service providers nowadays quite rapidly developing so human resources are an important aspect that needs to be considered. Various studies by researchers show that human resource management practices can affect organizational performance. The importance of the quality of resources to be able to achieve goals is the reason for the emergence of a human resource performance measurement system. The popular performance measurement system introduced by Kaplan and Norton in 1992 is the Balanced Scorecard (BSC). In addition to the BSC, the performance measurement system was introduced again by Becker et al in 2001 known as the human resources scorecard (HR Scorecard). This concept shows human resources as a strategic asset and shows their contribution to the financial success of an organization or institution. This article is aimed to find out how the implementation of the evaluation is carried out to see the performance of human resources, one of which is by using the HR Scorecard method, globally in various fields. This research used literature on the Scopus database from 2011 and analyzed it by using Scopus Analyzing Tools. Vos-viewer (version 1.6.17) is used for bibliometric analysis. Based on the visualization results, a total of 277 articles were extracted. The United States publish more articles, 51 studies. Most research was carried out in 2017 and 2018. The fields or areas that have done the most research related to the human resources scorecard are business management and accounting. The latest keywords such as health systems, customer perspectives, and customer satisfaction appeared in 2017. This bibliometric study shows that there is a growing trend in research related to human resources over the past 5 years. And these studies or research are also widely carried out not only in developed countries but also in developing countries. This study must be updated in the future to maintain the sustainability of an industry or company during rapid global changes.