Time Review of Provision of Outpatient Medical Records to Support the Effectiveness of Services at the Bandung City Hospital

Abstract

The availability of medical records is very simple, the distribution is fast, precise and efficient. If the distribution of patient medical records to the intended polyclinic is not on time, the services that doctors can provide to patients will not be effective. The general objective of this research is to see the time of provision of outpatient medical records in RSUD Kota Bandung. This study uses a type of desktop research with a qualitative approach. For 2 days starting on 17-18 February 2020 starting at 09.00-11.00 files were obtained 895 medical records, then samples were taken of 20 outpatient medical records measured by the time of provision. As many as 20% of patients receive outpatient medical records of ≤ 10 minutes, while 80% of patients receive medical records that are ≥ 10. According to the Indonesian Ministry of Health Number 129 / Menkes / SK / II / 2008 the standard of waiting time for outpatient services is determined by way of which averaged <60 minutes. Based on these results it can be ignored that the time for providing medical records at the Bandung City Hospital has met the minimum service standards. It is recommended to the Bandung City Hospital to maintain and improve service quality.